HOW TO: Get the IT department to do their actual job

It seems that good service is something of a rarity in the world of IT support. I’ve met my share of IT people, and I do have to admit that yes, there are a lot of support experts that do emanate an air of pompous superiority. Unfortunately, one of the pleasures of those people is to make users feel like complete idiots, turning the whole support process into a nightmarish experience.

With that said, everyone needs to call in for help from time to time (Even us!), and if you want your questions answered quickly and effectively, you’ll need to know a thing or two before picking up that phone. Video after the jump.

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15 Responses to HOW TO: Get the IT department to do their actual job

  1. Ha!  Coming from an IT, there's a lot of truth to this (albeit a little exaggerated.)  The biggest things to get me to help you willingly?  Don't talk over me when I'm explaining something, don't act like I don't have anything better to do (because I usually do have a decent amount of work going on,) and have at least a small amount of computer knowledge.  I swear, the number of times I've had to explain that Outlook isn't a web-browser…

  2. Ha!  Coming from an IT, there's a lot of truth to this (albeit a little exaggerated.)  The biggest things to get me to help you willingly?  Don't talk over me when I'm explaining something, don't act like I don't have anything better to do (because I usually do have a decent amount of work going on,) and have at least a small amount of computer knowledge.  I swear, the number of times I've had to explain that Outlook isn't a web-browser…

  3. Ha!  Coming from an IT, there’s a lot of truth to this (albeit a little exaggerated.)  The biggest things to get me to help you willingly?  Don’t talk over me when I’m explaining something, don’t act like I don’t have anything better to do (because I usually do have a decent amount of work going on,) and have at least a small amount of computer knowledge.  I swear, the number of times I’ve had to explain that Outlook isn’t a web-browser…