Subscribe by EmailUsers Beware: Helpdesk Warning Sign
August 19, 2009 by Geeks are Sexy | 13 comments
We think every IT / helpdesk department should have this warning sign displayed at its entrance so that users think twice before placing useless support calls.
Edit: A downloadable version of the picture is avalable here (red.)
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I know that a lot of people are going to think that I’m a stick in the mud for saying this, but…
If you work in the help desk department, and are you annoyed by “stupid” questions, then find another job.
The help desk staff exists to answer the questions of the newbies, technophobes, and the digitally-challenged. If those people didn’t exist, the help desk would probably be out of a job (or at least a fraction of what it is today).
I’m sure I probably ask a lot of stupid questions to the HVAC guy when he comes over to fix the water heater… or the car mechanic when he’s troubleshooting that noise under the hood. Or, my financial planner when he’s talking to me about stocks and dividends. And, I’m sure my accountant is getting tired of me after having to explain that one clause of the tax code “just one more time, please.”
So, yeah I guess I ask stupid questions too. Everyone has their strengths. Mine is IT.
A word of advice… WE ARE HERE TO SERVE OTHERS, with whatever talents we happen to possess right now. Whenever you get a seemingly “stupid” question, instead of being annoyed, think JOB SECURITY.
Relax Bradley, it’s called “humor”!!
I work as a tech support tech, and even though I know all about what you just wrote, I still find this hilarious.
I assume that it’s gonna be the same for all the other tech support people out there.
You ask a lot of stupid questions.
Hah, We had that on a monitor we were testing once, then project managers saw it, and made their own, threatening to tazer people, always with the tazers… :(
I have to agree with John. Get a sense of humor! Anyone who is in help desk to last has the attitude that it is about helping the user. If they don’t, they don’t last.
Okay, you’re right… I went a little over the top with my point. It’s a little bit a sore spot with me, and I’m sorry I overreacted.
Sorry all.
I guess I’m just used to dealing with ubernerds who look down on those who didn’t pop out the womb speaking binary, and use the grep command line to find lost car keys.
grep for keys? No, you need to use the find command instead:
find /home -name keys -user sterling -ls
You can always make your own warning labels too :) For me, I just like to warn my own co-workers about things….
http://www.warninglabelgenerator.com/
It doesn’t look like you can quite re-create the help desk one above, but I made one for the kitchen at work that says “clean your own dishes or Godzilla will eat you”.
I love this “clean your own dishes or Godzilla will eat you” :) oh helpp! the cockrats are coming :/ sucks when you love cooking..
Thanks for sharing the link :)
But, when you recive calls with stupid questions from a persona that not a newbie????
I wonder if it’s alright to do that to my coworkers that also work help desk who always end up having to ask me to help the user.
Okay… now THAT is an appropriate use for this sign.