Why the other line is likely to move faster [Video]

In the following video, Bill Hammack of engineerguy.com reveals how “queueing theory” – originally developed by engineers to route phone calls – can be used to design efficient check out lines, and why, in stores with non optimized lines, the other lines always seem to move faster.

Previously on [GaS]: How Quartz Watches Work: The Piezoelectric Effect in Action

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4 Responses to Why the other line is likely to move faster [Video]

    • Maybe I'm missing something about your post, but I think you need to watch the part at about 1:58. If I misinterpreted you, please forgive me, but it seems like you missed the point of his arguement.

  1. So because Best Buy implements this one-line deal (at least the two in my area do), we can assume that Geeks also make better store managers? Yes. Yes, we can.

    What stores don't seem to realize (except Best Buy) is that by implementing this strategy, they will have many more of those "last-chance" impulse purchases. Best Buy has practically a whole aisle of impulse purchase type things that you are left to stare at while waiting in line. I had trouble saying no to quite a few of them, and I am typically cold-hearted at that register.

    Plus that means having to restock fewer areas at the end of the night, while carrying more items.