All your tech support are belong to us [Graph]

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20 Responses to All your tech support are belong to us [Graph]

  1. In response to this graph: It's hilarious! Granted most companies are still outsourcing but I know for a fact having spoken with multiple companies about their technical support that their customers and clients are TIRED of speaking with someone over the phone that they can't understand. My company has switched from outsource to FTE which is how I got my job. Clients and customers are much happier when they speak with someone native to them that they can understand and that can understand them.

  2. In response to this graph: It’s hilarious! Granted most companies are still outsourcing but I know for a fact having spoken with multiple companies about their technical support that their customers and clients are TIRED of speaking with someone over the phone that they can’t understand. My company has switched from outsource to FTE which is how I got my job. Clients and customers are much happier when they speak with someone native to them that they can understand and that can understand them.

  3. Long distance tech support is only cheaper if the problem gets resolved in the same amount of time or less. Otherwise you're paying for resources while your process sits dead. Companies that only compare the cost of tech support while not comparing the cost of down time are asking to lose money.

  4. Long distance tech support is only cheaper if the problem gets resolved in the same amount of time or less. Otherwise you’re paying for resources while your process sits dead. Companies that only compare the cost of tech support while not comparing the cost of down time are asking to lose money.

  5. Ah yes, I remember the good old days when tech support was locally based. Not to mention being able to talk to some one that would immedately understand that they are dealing with a professional computer tech as appose to an end user.

    Most of the time, when I am calling tech support on a hardware issue, I just need a RMA number for warranty purposes. But it still annoyies me when the person at the other end of the phone needs to finish reading their scripted questions as part of the troubleshooting process. And then they will issue a RMA number.

    However, never get angry as a tech support rep as they have a 1 million and one ways of screwing you over and making that process of returning your hardware just that little longer. I do work for XXXXXXX as a field tech for XXXXXXX (big brand name) computer company, and if any one give our techs garbage out on site or on the phone, don't be surprise that the next time you need repairs on the laptop, you are stuck carrying it in.

  6. Ah yes, I remember the good old days when tech support was locally based. Not to mention being able to talk to some one that would immedately understand that they are dealing with a professional computer tech as appose to an end user.

    Most of the time, when I am calling tech support on a hardware issue, I just need a RMA number for warranty purposes. But it still annoyies me when the person at the other end of the phone needs to finish reading their scripted questions as part of the troubleshooting process. And then they will issue a RMA number.

    However, never get angry as a tech support rep as they have a 1 million and one ways of screwing you over and making that process of returning your hardware just that little longer. I do work for XXXXXXX as a field tech for XXXXXXX (big brand name) computer company, and if any one give our techs garbage out on site or on the phone, don’t be surprise that the next time you need repairs on the laptop, you are stuck carrying it in.

  7. Remember when Tech Support was an entry level IT job? Staff who were good at Tech Support would get more training and move into other more technical areas. Now companies having staff shortages and trying to poach each other's workers. I can't help but think they brought the problem on themselves with outsourcing.

  8. Remember when Tech Support was an entry level IT job? Staff who were good at Tech Support would get more training and move into other more technical areas. Now companies having staff shortages and trying to poach each other’s workers. I can’t help but think they brought the problem on themselves with outsourcing.

  9. They colored in the Black Sea but left out South Korea and Taiwan. South Korea has more Internet users than even the United States, not that it matters since this is supposed to be a joke.

  10. They colored in the Black Sea but left out South Korea and Taiwan. South Korea has more Internet users than even the United States, not that it matters since this is supposed to be a joke.

  11. Oh please, seriously. this is the most xenophobic graph i have ever seen. While it is true that tech support gets outsourced bestially, the locations the graph claims have the solutions is bullshit. techies are all over the world but most choose to immigrate to countries that pay well as soon as they become prodigious enough.

  12. Oh please, seriously. this is the most xenophobic graph i have ever seen. While it is true that tech support gets outsourced bestially, the locations the graph claims have the solutions is bullshit. techies are all over the world but most choose to immigrate to countries that pay well as soon as they become prodigious enough.

  13. Thanks Monachus,

    Couldn't have said it better myself. I've done a lot of on-shore tech-support myself, and we worked exclusively with our out-sourced counterparts, a lot of the best solutions came from their campus in Mumbai.

    Oh and Wayne, check your history books, India was almost entirely under British control for over 100 years… Yeah there are a few Indians named Steve, and Brian, and James…

    In my career in IT I've met exactly 1 person who didn't want to use his real name on the phone, granted he was a Canadian citizen who called himself Sam as his full first name was Osama, and this was shortly after 9/11.

    So while I do beleive in giving jobs to my fellow citizens, making a point of saying that someone doesn't solve problems because you don't know what they're saying is ridiculous.

  14. Thanks Monachus,

    Couldn’t have said it better myself. I’ve done a lot of on-shore tech-support myself, and we worked exclusively with our out-sourced counterparts, a lot of the best solutions came from their campus in Mumbai.

    Oh and Wayne, check your history books, India was almost entirely under British control for over 100 years… Yeah there are a few Indians named Steve, and Brian, and James…

    In my career in IT I’ve met exactly 1 person who didn’t want to use his real name on the phone, granted he was a Canadian citizen who called himself Sam as his full first name was Osama, and this was shortly after 9/11.

    So while I do beleive in giving jobs to my fellow citizens, making a point of saying that someone doesn’t solve problems because you don’t know what they’re saying is ridiculous.

  15. Monachus and Scott, I'd like to introduce you to humour.

    Monachus, Scott; Humour.

    Humour; Monachus, Scott. It'll take a while for them to understand you.

  16. Monachus and Scott, I’d like to introduce you to humour.

    Monachus, Scott; Humour.

    Humour; Monachus, Scott. It’ll take a while for them to understand you.

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