Today, Focus.com has posted a list of what they consider to be the 10 best (and 10 worst) companies for customer service.
Customers want good customer service, but if companies can just hire good PR people to cover problems up, how do we, as customers, ever demand that companies improve. We thought that a good start would be to close the information gap, so that customers know who is good and who isn’t.
The 10 best: Apple, GE, Toyota, Google, Southwest Airlines CO., Cox Communications, Hilton Hotels Corporation, Papa John’s International, The DirectTV Group, Samsung Electronics America.
The 10 worst: AOL, Best Buy, Lastminute.com, Home Depot, AT&T, SBC, Day’s Inn, Albertson’s, MCIMetro Access (Formerly known as MCI Communication), Circuit City.
Do you agree with this list? Do you disagree? Why? Let us know in the comments!
Edit: It appears this article was republished from another site, and the original source published the piece in 2006. In any cases, we’d love to hear your thoughts on the best and worst companies when it comes to customer service.