The 10 Best (and 10 Worst) Companies for Customer Service

Today, Focus.com has posted a list of what they consider to be the 10 best (and 10 worst) companies for customer service.

Customers want good customer service, but if companies can just hire good PR people to cover problems up, how do we, as customers, ever demand that companies improve. We thought that a good start would be to close the information gap, so that customers know who is good and who isn’t.

The 10 best: Apple, GE, Toyota, Google, Southwest Airlines CO., Cox Communications, Hilton Hotels Corporation, Papa John’s International, The DirectTV Group, Samsung Electronics America.

The 10 worst: AOL, Best Buy, Lastminute.com, Home Depot, AT&T, SBC, Day’s Inn, Albertson’s, MCIMetro Access (Formerly known as MCI Communication), Circuit City.

Do you agree with this list? Do you disagree? Why? Let us know in the comments!

Edit: It appears this article was republished from another site, and the original source published the piece in 2006. In any cases, we’d love to hear your thoughts on the best and worst companies when it comes to customer service.

[The 10 Best (and 10 Worst) Companies for Customer Service | Via [H]]

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22 Responses to The 10 Best (and 10 Worst) Companies for Customer Service

  1. I would add Sprint PCS to the best list and Verizon (particularly the division for local service) to the worst list.

  2. I would add Sprint PCS to the best list and Verizon (particularly the division for local service) to the worst list.

  3. Is anyone aware that this article is from 2006? All things considered Circuit City's customer service has improved dramatically since they went out of business.

  4. Is anyone aware that this article is from 2006? All things considered Circuit City’s customer service has improved dramatically since they went out of business.

  5. Is anyone aware that this article is from 2006? All things considered Circuit City’s customer service has improved dramatically since they went out of business.

  6. Wow! I generally agree with these lists but I believe ATT is on the wrong side if the divide. I have a wireless account with them and have had 3 occasions to call them. Their customer service has been better than I would have thought possible.

  7. Wow! I generally agree with these lists but I believe ATT is on the wrong side if the divide. I have a wireless account with them and have had 3 occasions to call them. Their customer service has been better than I would have thought possible.

  8. Comcast Cable is (without a doubt) the worst monopoly I've ever dealt with. They care nothing about their customers, in fact, they try to make off them.

  9. Comcast Cable is (without a doubt) the worst monopoly I’ve ever dealt with. They care nothing about their customers, in fact, they try to make off them.

  10. Lowe's has to be in the "worst" list. Rude, indifferent employees at every store I've been in. Worse than Home Despot.

  11. Lowe’s has to be in the “worst” list. Rude, indifferent employees at every store I’ve been in. Worse than Home Despot.

  12. Sears Canada should be added to the worst customer service in Canada. They refused to publish the true review of the product. How can we trust their review. Refusal came from Sears Canada management team. What can you expect from customer service employees?
    Also Sears blocked our phone line for customer service. Shame on you Sears.