by Brian Boyko
I wrote a post a while back, regarding my experiences with a dead Seagate FreeAgent drive called “Why you should never buy an external hard drive,” dealing with my frustrations about having to crack open an enclosure to get to the hard-drive inside and attempt a last ditch effort to recover my data (an effort which ultimately failed, by the way.) Despite it’s snap-together “make it really hard to open and harder to put back together” form factor was really just a bog-standard external SATA enclosure, according to the tech support rep I called, cracking open the case would void my warrenty.
I did it anyway, natch.
Despite the fact that I had been explicitly told my warranty was void, I decided, a day or two after I calmed down, to ask for an RMA number on Seagate’s Web site for the dead drive, and shipped it off to them. Today, that package arrived with a brand-new, in-box Seagate FreeAgent 500GB external SATA drive.
I still stand by the opinion that you should always buy drives and enclosures separately, but the one thing I can’t do is fault Seagate on this one for costing me money. Only a little frustration and that, I can live with.