Update, Seagate.

by Brian Boyko
Contributor, [GAS]

I wrote a post a while back, regarding my experiences with a dead Seagate FreeAgent drive called “Why you should never buy an external hard drive,” dealing with my frustrations about having to crack open an enclosure to get to the hard-drive inside and attempt a last ditch effort to recover my data (an effort which ultimately failed, by the way.) Despite it’s snap-together “make it really hard to open and harder to put back together” form factor was really just a bog-standard external SATA enclosure, according to the tech support rep I called, cracking open the case would void my warrenty.

I did it anyway, natch.

Despite the fact that I had been explicitly told my warranty was void, I decided, a day or two after I calmed down, to ask for an RMA number on Seagate’s Web site for the dead drive, and shipped it off to them. Today, that package arrived with a brand-new, in-box Seagate FreeAgent 500GB external SATA drive.

I still stand by the opinion that you should always buy drives and enclosures separately, but the one thing I can’t do is fault Seagate on this one for costing me money. Only a little frustration and that, I can live with.

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28 Responses to Update, Seagate.

  1. How much advertising space did Seagate buy on GAS to convince you to write this? After you wrote the previous post I was just waiting for this.

    Not nice at all.

    It would be interesting to start a serious discussion on the vulnerability of blogs – which, as an emerging information media, seem to be destined to substitute the traditional media – to money-driven biased information…

    How can we readers defend from this risk?

    • The answer: Not a penny.

      We are completely independant and do not accept "bribes" from manufacturers.. please note that Brian did not say their product was good, he only said he was pleased about the service.

      If people want to send us hardware to review (Which has not happened yet) then fine, but we we always give our honest opinion.

    • Cannonball, that's… a rather nasty thing to say.

      You couldn't have hurt me more if you had leveled insults at my mother while setting my dog on fire.

      I did NOT receive a penny from Seagate. I reported the facts as they were, and my opinions as I saw them.

      I've had to turn down lucrative gigs over the fact that there was a conflict of interest. I've established policies at Network Performance Daily, which is a company blog NetQoS, that that relationship is disclosed prominently and that NetQoS does not engage in any astroturfing or "false flag" blog posting.

      If I wanted to get rich, I wouldn't accept a sponsor's money. I'd quit and go back to school for a certificate in film and spend all day directing commercials.

      I don't attribute malice to your post, but it sure as hell was pretty thoughtless.

      Yeah, you struck a nerve there.

  2. How much advertising space did Seagate buy on GAS to convince you to write this? After you wrote the previous post I was just waiting for this.
    Not nice at all.

    It would be interesting to start a serious discussion on the vulnerability of blogs – which, as an emerging information media, seem to be destined to substitute the traditional media – to money-driven biased information…

    How can we readers defend from this risk?

  3. How much advertising space did Seagate buy on GAS to convince you to write this? After you wrote the previous post I was just waiting for this.
    Not nice at all.

    It would be interesting to start a serious discussion on the vulnerability of blogs – which, as an emerging information media, seem to be destined to substitute the traditional media – to money-driven biased information…

    How can we readers defend from this risk?

    • Cannonball, that’s… a rather nasty thing to say.

      You couldn’t have hurt me more if you had leveled insults at my mother while setting my dog on fire.

      I did NOT receive a penny from Seagate. I reported the facts as they were, and my opinions as I saw them.

      I’ve had to turn down lucrative gigs over the fact that there was a conflict of interest. I’ve established policies at Network Performance Daily, which is a company blog NetQoS, that that relationship is disclosed prominently and that NetQoS does not engage in any astroturfing or “false flag” blog posting.

      If I wanted to get rich, I wouldn’t accept a sponsor’s money. I’d quit and go back to school for a certificate in film and spend all day directing commercials.

      I don’t attribute malice to your post, but it sure as hell was pretty thoughtless.

      Yeah, you struck a nerve there.

    • The answer: Not a penny.

      We are completely independant and do not accept “bribes” from manufacturers.. please note that Brian did not say their product was good, he only said he was pleased about the service.

      If people want to send us hardware to review (Which has not happened yet) then fine, but we we always give our honest opinion.

  4. How much advertising space did Seagate buy on GAS to convince you to write this? After you wrote the previous post I was just waiting for this.
    Not nice at all.

    It would be interesting to start a serious discussion on the vulnerability of blogs – which, as an emerging information media, seem to be destined to substitute the traditional media – to money-driven biased information…

    How can we readers defend from this risk?

  5. As a Seagate spy I'm glad you gave the rest of your Seagate story. There have been several times when I had been furious about a company's behavior, only to have them come back later and make it right in the end.

    Thank you for bearing full witness to your experience. (I'm still not going to by all in one units btw).

  6. As a Seagate spy I’m glad you gave the rest of your Seagate story. There have been several times when I had been furious about a company’s behavior, only to have them come back later and make it right in the end.

    Thank you for bearing full witness to your experience. (I’m still not going to by all in one units btw).

  7. As a Seagate spy I’m glad you gave the rest of your Seagate story. There have been several times when I had been furious about a company’s behavior, only to have them come back later and make it right in the end.

    Thank you for bearing full witness to your experience. (I’m still not going to by all in one units btw).

  8. Brian, don't get upset, and mine was not a toughtless post. First of all I never said you got bribed, I said that Seagate offered to sponsor the site, it is a subtle difference but I refer to a situation (of potential conflict of interest) which is normally accepted by each one of us, everyday, when we buy whatever traditional media (from TV to magazines).

    I am more and more under the impression that we all (including you, when you are reading around the web) are very vulnerable to the problem I depicted. In this globalised world, what sort of guarantees do I have to protect me (what safeguards we ALL have) to protect ourselves from such risks?

    I started reading GAS when it was a small blog hosted on blogspot, and at that time I did not have any doubt of this kind. Now it is growing, it has an increasing number of readers, it is a source of revenues (I don't know and I don't care if it is a lot of money or not) it's starting to raise the attention of the soft and hard producers. If you write a post like the first one on the seagate HD (then I thought: hey this guy has balls!) it is more than obvious that at Seagate they were very worried and annoyed and thought they had to find a solution. Would you be sure that they would treat anyone else the same way they treated you, sending a free HD because YOU broke the warranty conditions? But above all, why did you feel the need to add the second post: in the original post you were not mentioning at all any customer care issue, so what was the relevance of the second one?

    Brian, I can even think you are right, but don't you think that if you were wrong (i.e. if you or someone else at GAS accepted a sponsoring provision from Seagat) you would behave exactly the same way? The only alternative would be to simply delete my comment… glad you didn't do it.

    • I don't disagree but I think that assuming that I got money from Seagate crossed the line from skeptical to cynical.

      One of the things I try to do with my work is try to establish "bloggers" as legitimate journalists, with the same rights and responsibilities. Just because we deal in pixels, not ink, does not make us, ultimately, different.

      For now, you have my word, which is one of the most important things to me.

      • OK, I accept your word (and ultimately that's what I was looking for when I wrote my comment, otherwise I would have just deleted the subscription to GAS from my aggregator)…

        I apologise for giving you the idea that I crossed that line, it was not my intention, I just wanted to be a bit more direct than politically correct.

        Would be interesting to know what you are doing to achieve the "journalist" status for bloggers…

  9. Brian, don’t get upset, and mine was not a toughtless post. First of all I never said you got bribed, I said that Seagate offered to sponsor the site, it is a subtle difference but I refer to a situation (of potential conflict of interest) which is normally accepted by each one of us, everyday, when we buy whatever traditional media (from TV to magazines).

    I am more and more under the impression that we all (including you, when you are reading around the web) are very vulnerable to the problem I depicted. In this globalised world, what sort of guarantees do I have to protect me (what safeguards we ALL have) to protect ourselves from such risks?

    I started reading GAS when it was a small blog hosted on blogspot, and at that time I did not have any doubt of this kind. Now it is growing, it has an increasing number of readers, it is a source of revenues (I don’t know and I don’t care if it is a lot of money or not) it’s starting to raise the attention of the soft and hard producers. If you write a post like the first one on the seagate HD (then I thought: hey this guy has balls!) it is more than obvious that at Seagate they were very worried and annoyed and thought they had to find a solution. Would you be sure that they would treat anyone else the same way they treated you, sending a free HD because YOU broke the warranty conditions? But above all, why did you feel the need to add the second post: in the original post you were not mentioning at all any customer care issue, so what was the relevance of the second one?
    Brian, I can even think you are right, but don’t you think that if you were wrong (i.e. if you or someone else at GAS accepted a sponsoring provision from Seagat) you would behave exactly the same way? The only alternative would be to simply delete my comment… glad you didn’t do it.

    • I don’t disagree but I think that assuming that I got money from Seagate crossed the line from skeptical to cynical.

      One of the things I try to do with my work is try to establish “bloggers” as legitimate journalists, with the same rights and responsibilities. Just because we deal in pixels, not ink, does not make us, ultimately, different.

      For now, you have my word, which is one of the most important things to me.

      • OK, I accept your word (and ultimately that’s what I was looking for when I wrote my comment, otherwise I would have just deleted the subscription to GAS from my aggregator)…
        I apologise for giving you the idea that I crossed that line, it was not my intention, I just wanted to be a bit more direct than politically correct.
        Would be interesting to know what you are doing to achieve the “journalist” status for bloggers…

  10. Well, there's the fact that I report news and write editorials with the same ethical standards that I used when I was associate editor of the Daily Texan, the fact that I've done work for more mainstream publications – trying to bridge the gap between blogger and journalist.

    I'm even spending my life savings on a documentary project. I mean, sure, I could have just done it online, but I want to get people to think that being a blogger and a documentarian or a blogger and a newspaper reporter isn't really that big a deal. How do you convince people that blogging can be journalism? Do journalism in blog form.

  11. Well, there’s the fact that I report news and write editorials with the same ethical standards that I used when I was associate editor of the Daily Texan, the fact that I’ve done work for more mainstream publications – trying to bridge the gap between blogger and journalist.

    I’m even spending my life savings on a documentary project. I mean, sure, I could have just done it online, but I want to get people to think that being a blogger and a documentarian or a blogger and a newspaper reporter isn’t really that big a deal. How do you convince people that blogging can be journalism? Do journalism in blog form.

  12. Well done bit indeed. I work at a major big box retailer and I am always curious to see what kind of service customers get once they leave the store.

    But that brings up an interesting question…

    a: where did you buy it?

    b: did you try to get a replacement from the location you bought it from?

    I know a certain big BLUE retailer covers manufacturer warranty's in the store….

    Then again, if you ordered it from Seagate….

  13. Well done bit indeed. I work at a major big box retailer and I am always curious to see what kind of service customers get once they leave the store.

    But that brings up an interesting question…
    a: where did you buy it?
    b: did you try to get a replacement from the location you bought it from?

    I know a certain big BLUE retailer covers manufacturer warranty’s in the store….
    Then again, if you ordered it from Seagate….

  14. At least their server is good. I personally never buy my drives and enclosures together. I've had quite a few failures and I find I can generally get longer warranties from buying them separately.

  15. At least their server is good. I personally never buy my drives and enclosures together. I’ve had quite a few failures and I find I can generally get longer warranties from buying them separately.

  16. At least their server is good. I personally never buy my drives and enclosures together. I’ve had quite a few failures and I find I can generally get longer warranties from buying them separately.