This has been ridiculous but I'm still confident I'll get my $ back, however my heart races every time I have to deal with this call and I get so worked up! The customer support is all offshore and the Indian's on the phone are very bad at Customer Service, I could go on about that topic on its own.

What makes me smile is; a) I will never buy a thing from them again but my company has three Dell servers on-stream right now and it’s the last they will see from us. B) I’m an IT professional and have enough influence in my small circles that I’m sure I’ll be able to scare off more than my sales.

Go **** yourselves Dell :-P

This has been ridiculous but I’m still confident I’ll get my $ back, however my heart races every time I have to deal with this call and I get so worked up! The customer support is all offshore and the Indian’s on the phone are very bad at Customer Service, I could go on about that topic on its own.

What makes me smile is; a) I will never buy a thing from them again but my company has three Dell servers on-stream right now and it’s the last they will see from us. B) I’m an IT professional and have enough influence in my small circles that I’m sure I’ll be able to scare off more than my sales.

Go **** yourselves Dell :-P

Although this post was started a length of time ago, I'm going to have to chime in.

March 2009, I purchased a XPS laptop with a solid state HD. This was running around $1400 at the time. The price didn't seem bad, I had Dell credit. I went ahead and ordered it. I was originally quoted a wait time of one month. No problem, I'd wait it out for a month. Well, I went through the entire process and it was even shipped from Tenn. It made it all the way to Griffith, IN (delivery was due that day) when it was requested by sender to be returned. It never made it to my doorstep. I called the support to find out what was going on and the Customer Rep told me it was because no one was home, or that the shipping company requested it went back. I called the shipping company and they informed me that Dell put int a request for that product to come back.

I waited a few days, called back to customer service, and the gentleman still insited that it was not Dell. He even read back to me what he had on the screen "United returned to sender" but he did not read me the last two words at the end of the line "shipper requested." When I asked him what the last words were, he read the same thing back to me, still ignoring the "shipper requested" portion.

I became upset at this point when I had to wait an additional 15 days to have the product shipped to me. I then had a second invoice, with a restocking fee applied. I immediately wrote an email to the company and a few days later, the issue was resolved. I swore I would never buy another Dell product again, but I decided to give them a shot once more. I've ALWAYS purchased Gateway equipment, with nothing but great luck.

This season, I purchased a box for about $1800 from Dell on 11/24. It was quoted with a shipdate of 12/17/2009. No problem, I can wait it out. I just received an email this previous Friday 12/11/2009, stating that my Order has been delayed, and the NEW estimated ship date was 1/12/2010.

I don't understand! I've spent good money with this company, but continued to get the short end of the stick. This will definitely be the last product I purchase from them.

Although this post was started a length of time ago, I’m going to have to chime in.

March 2009, I purchased a XPS laptop with a solid state HD. This was running around $1400 at the time. The price didn’t seem bad, I had Dell credit. I went ahead and ordered it. I was originally quoted a wait time of one month. No problem, I’d wait it out for a month. Well, I went through the entire process and it was even shipped from Tenn. It made it all the way to Griffith, IN (delivery was due that day) when it was requested by sender to be returned. It never made it to my doorstep. I called the support to find out what was going on and the Customer Rep told me it was because no one was home, or that the shipping company requested it went back. I called the shipping company and they informed me that Dell put int a request for that product to come back.

I waited a few days, called back to customer service, and the gentleman still insited that it was not Dell. He even read back to me what he had on the screen “United returned to sender” but he did not read me the last two words at the end of the line “shipper requested.” When I asked him what the last words were, he read the same thing back to me, still ignoring the “shipper requested” portion.

I became upset at this point when I had to wait an additional 15 days to have the product shipped to me. I then had a second invoice, with a restocking fee applied. I immediately wrote an email to the company and a few days later, the issue was resolved. I swore I would never buy another Dell product again, but I decided to give them a shot once more. I’ve ALWAYS purchased Gateway equipment, with nothing but great luck.

This season, I purchased a box for about $1800 from Dell on 11/24. It was quoted with a shipdate of 12/17/2009. No problem, I can wait it out. I just received an email this previous Friday 12/11/2009, stating that my Order has been delayed, and the NEW estimated ship date was 1/12/2010.

I don’t understand! I’ve spent good money with this company, but continued to get the short end of the stick. This will definitely be the last product I purchase from them.

Ordered a Dell a few weeks back (5 weeks before X mas for a gift), paid for it, then after they confirmed the order and sent a confirmation email, they canceled it, and started building a new computer with a completely different processor. They never sent an email or notified me in any way that they had changed the components of the customized computer I ordered and were now building me a different one that I didn't want. When checking the status of my order a few days later, I noticed what had happened. An hour on the phone got me a bad line to India and little help. After 3 calls I finally got the right person who was trying to sell me on the "free upgrade" AKA, they are out of the original processor at the moment. I finally was able to get my order canceled. I then had to talk to someone else as they wanted to charge a 15% restocking fee on my order. Finally it was over. I gave it a week and decided to again order a customized computer from Dell. Of course only to be met again with a great big headache. Paid through paypal, unfortunately my paypal account didn't pay Dell directly and the payment was pending. This prompted Dell to immediately cancel the order and eventually get me an email explaining the order was canceled. Reason for cancelation: OTHER. What exactly is "OTHER" I thought? Two calls, 26 minutes of being on hold got me a transfer to a sales department that was closed. YAy back in the custoemr service cue line!! Another call, 23 minutes on hold a 5 minute explanation to a customer call agent then got me a transfer to a voicemail. No call back the next day from the voicemail by 3:30 pm. Finally called Dell back, again with the hold (only 14 minut4es thankfully) and spoke with someone who guaranteed that my PayPal payment would be returned to me in Full. My fingers are crossed that this is the end!!

I suppose the second order problems could be part of a problem to do with PayPal and my specific account but I think that my troubles of trying to get answers from Dell have resulted in way too much wasted time and way too many hurt feelings for me to want to give them a dime ever again.

From reading all these posts I am starting to seriously doubt the x mas present would have showed up on time anyways.

Ordered a Dell a few weeks back (5 weeks before X mas for a gift), paid for it, then after they confirmed the order and sent a confirmation email, they canceled it, and started building a new computer with a completely different processor. They never sent an email or notified me in any way that they had changed the components of the customized computer I ordered and were now building me a different one that I didn’t want. When checking the status of my order a few days later, I noticed what had happened. An hour on the phone got me a bad line to India and little help. After 3 calls I finally got the right person who was trying to sell me on the “free upgrade” AKA, they are out of the original processor at the moment. I finally was able to get my order canceled. I then had to talk to someone else as they wanted to charge a 15% restocking fee on my order. Finally it was over. I gave it a week and decided to again order a customized computer from Dell. Of course only to be met again with a great big headache. Paid through paypal, unfortunately my paypal account didn’t pay Dell directly and the payment was pending. This prompted Dell to immediately cancel the order and eventually get me an email explaining the order was canceled. Reason for cancelation: OTHER. What exactly is “OTHER” I thought? Two calls, 26 minutes of being on hold got me a transfer to a sales department that was closed. YAy back in the custoemr service cue line!! Another call, 23 minutes on hold a 5 minute explanation to a customer call agent then got me a transfer to a voicemail. No call back the next day from the voicemail by 3:30 pm. Finally called Dell back, again with the hold (only 14 minut4es thankfully) and spoke with someone who guaranteed that my PayPal payment would be returned to me in Full. My fingers are crossed that this is the end!!

I suppose the second order problems could be part of a problem to do with PayPal and my specific account but I think that my troubles of trying to get answers from Dell have resulted in way too much wasted time and way too many hurt feelings for me to want to give them a dime ever again.

From reading all these posts I am starting to seriously doubt the x mas present would have showed up on time anyways.

Now I am all disappointed.