T-Mobile’s Change of Heart


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GAS was just one of the many blogs on Tuesday to mention the bandwidth cap on the new Android G1 phone from Google/T-Mobile. Well, they changed that policy so fast that I think I have whiplash. Granted, it could have been due to new customers complaining, but I’m more inclined to thank the Power of Internet Bad Press for this one.

T-Mobile gave the following statement to the NY Times just last night:

Our goal, when the T-Mobile G1 becomes available in October, is to provide affordable, high-speed data service allowing customers to experience the full data capabilities of the device and our 3G network. At the same time, we have a responsibility to provide the best network experience for all of our customers so we reserve the right to temporarily reduce data throughput for a small fraction of our customers who have excessive or disproportionate usage that interferes with our network performance or our ability to provide quality service to all of our customers.

We removed the 1GB soft limit from our policy statement, and we are confident that T-Mobile G1 customers will enjoy the high speed of data access over our 3G network. The specific terms for our new data plans are still being reviewed and once they are final we will be certain to share this broadly with current customers and potential new customers. [Emphasis Added]

So now they have basically the same policy as other providers. For example, AT&T doesn’t charge overages, but reserves the right to deal with excessive bandwidth usage on an individual basis.





2 Responses to T-Mobile’s Change of Heart

  1. I read that as "We've removed the 1GB soft limit from our policy statement but we will continue enforce it."

  2. Odds are this is really more like what they wanted, and they have the excuse that people didn't like the old terms in order to do this. Now there's an unspecified limit with an unspecified penalty for an unspecified group of people. Basically, they reserve the right to throttle/disconnect anybody whenever they feel like it.

    Yay progress!

    (To anyone who thinks I'm overly cynical: this is exactly what ISPs do. The ones with bad sounding tems of service are far better to go with, because the others are just worse but they're basically lying.)