Comments on: Take the stress out of IT support with Crossloop http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/ tech, science, news and social issues for geeks Sun, 08 Nov 2009 12:42:04 -0800 http://wordpress.org/?v=abc hourly 1 By: Rob Dunn http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/comment-page-1/#comment-29176 Rob Dunn Mon, 26 Nov 2007 20:46:08 +0000 http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/#comment-29176 Logmein is great for accessing your own computer, whereas Crossloop is good for accessing mom & pop's computer (so they have more control over the connection). Also, it gives them that warm fuzzy feeling when they see the code. I did a review of <a href='http://maximillianx.blogspot.com/2007/05/easy-remote-control-through-firewall.html' rel="nofollow">Crossloop</a> and <a href='http://maximillianx.blogspot.com/2007/01/easy-remote-control-from-anywhere.html' rel="nofollow">Logmein</a> on my blog, and they both have their niche. However, to echo Mackenzie, neither one supports Linux. If they did, my remote control suite would be complete! Logmein is great for accessing your own computer, whereas Crossloop is good for accessing mom & pop’s computer (so they have more control over the connection). Also, it gives them that warm fuzzy feeling when they see the code.

I did a review of Crossloop and Logmein on my blog, and they both have their niche.

However, to echo Mackenzie, neither one supports Linux. If they did, my remote control suite would be complete!

]]> By: Jalaj http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/comment-page-1/#comment-29084 Jalaj Mon, 26 Nov 2007 09:09:14 +0000 http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/#comment-29084 I used WinVNC (now RealVNC) and it was a real relief for me as I was no longer required to be on desktop always. I used WinVNC (now RealVNC) and it was a real relief for me as I was no longer required to be on desktop always.

]]> By: Steffen http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/comment-page-1/#comment-29073 Steffen Mon, 26 Nov 2007 07:38:32 +0000 http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/#comment-29073 I dont know about Crossloop. Looks sweat and easy to use. I just get the feeling, that it doesn't seem to be all to "professional". I use Teamviewer instead. Provides even more features like presentation, multiple monitors, side switchting and so on. Best thing, its free for private use! Give it a try, you'll love it! www.teamviewer.com I dont know about Crossloop. Looks sweat and easy to use. I just get the feeling, that it doesn’t seem to be all to “professional”. I use Teamviewer instead. Provides even more features like presentation, multiple monitors, side switchting and so on. Best thing, its free for private use! Give it a try, you’ll love it!

http://www.teamviewer.com

]]> By: Mackenzie http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/comment-page-1/#comment-29064 Mackenzie Mon, 26 Nov 2007 06:04:28 +0000 http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/#comment-29064 It requires that Windows be present. I require that Windows be banished. We are incompatible. It requires that Windows be present. I require that Windows be banished. We are incompatible.

]]> By: DH405 http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/comment-page-1/#comment-28715 DH405 Sat, 24 Nov 2007 23:21:01 +0000 http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/#comment-28715 Well, if you would check it out, you would see that it requires NO port forwarding or anything of the sort. That is what makes it great. It connects OUT to their central server, and you connect OUT to the central server. It makes the appropriate connections so that you can navigate the hell that is NAT, and everyone is happy. No port forwarding, no confusion. Give it a try, and you'll see how much easier it is. Well, if you would check it out, you would see that it requires NO port forwarding or anything of the sort. That is what makes it great. It connects OUT to their central server, and you connect OUT to the central server. It makes the appropriate connections so that you can navigate the hell that is NAT, and everyone is happy. No port forwarding, no confusion.

Give it a try, and you’ll see how much easier it is.

]]> By: Mrinal http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/comment-page-1/#comment-28680 Mrinal Sat, 24 Nov 2007 20:41:05 +0000 http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/#comment-28680 Mark - a HUGE Thanksgiving from this small team at CrossLoop for this nice review. We are small so bringing us to your readers means a lot to us. Please feel free to email me if you or your readers have any questions. We will be rolling some exciting stuff out soon so I recommend staying close to our blog (URL against my name) @ Mackenzie - there is ABSOLUTELY no port forwarding etc with CrossLoop @ Robert - Thank you!! @ ipsophatso - I have no idea what you are talking about :) but I am really glad that you use it for personal and professional use! I will probably need to have a tech person look at your comment. Mark – a HUGE Thanksgiving from this small team at CrossLoop for this nice review. We are small so bringing us to your readers means a lot to us.

Please feel free to email me if you or your readers have any questions.
We will be rolling some exciting stuff out soon so I recommend staying close to our blog (URL against my name)

@ Mackenzie – there is ABSOLUTELY no port forwarding etc with CrossLoop
@ Robert – Thank you!!
@ ipsophatso – I have no idea what you are talking about :) but I am really glad that you use it for personal and professional use! I will probably need to have a tech person look at your comment.

]]> By: ipsophatso http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/comment-page-1/#comment-28663 ipsophatso Sat, 24 Nov 2007 17:55:34 +0000 http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/#comment-28663 I use crossloop professionally and personally. I have added a run as script to allow using this app when NOT logged in as admin, create a bat with the following, replacing computername and adminusername with the information for the pc you want to "runas" crossloop on. Assumed is that you have already installed the app with the defaults selected... runas /user:computername\adminusername "C:\Program Files\CrossLoop\CrossLoopConnect.exe -ap=crossloop -port=5910 -udp=www.CrossLoop.com -webserver=server.CrossLoop.com -startup=server" I use crossloop professionally and personally. I have added a run as script to allow using this app when NOT logged in as admin, create a bat with the following, replacing computername and adminusername with the information for the pc you want to “runas” crossloop on.

Assumed is that you have already installed the app with the defaults selected…

runas /user:computername\adminusername “C:\Program Files\CrossLoop\CrossLoopConnect.exe -ap=crossloop -port=5910 -udp=www.CrossLoop.com -webserver=server.CrossLoop.com -startup=server”

]]> By: Bruno Alexandre http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/comment-page-1/#comment-28620 Bruno Alexandre Sat, 24 Nov 2007 11:53:59 +0000 http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/#comment-28620 Lika Robert, I use LogmeIn.com software, a truely wonderful application that works using the browser and port 80, so it will pass trough routers... I had some problems when it comes to proxies, but well, for free, we can't have everything. like CrossLoop you need to have the program installed in the client side, and it's a process that you have to give your username and password to all be fine (you can send the EXE, but to that computer be added to your "My Computers" you need to provide the user/pass as well, so I keep it with the browser (without sending the exe)... it installs the program and it's very nice, quick and simple as free, you cant print locally or send files... but, it's just to help others :-) Lika Robert, I use LogmeIn.com software, a truely wonderful application that works using the browser and port 80, so it will pass trough routers… I had some problems when it comes to proxies, but well, for free, we can’t have everything.

like CrossLoop you need to have the program installed in the client side, and it’s a process that you have to give your username and password to all be fine (you can send the EXE, but to that computer be added to your “My Computers” you need to provide the user/pass as well, so I keep it with the browser (without sending the exe)…

it installs the program and it’s very nice, quick and simple

as free, you cant print locally or send files… but, it’s just to help others :-)

]]> By: Robert Plumer http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/comment-page-1/#comment-28571 Robert Plumer Sat, 24 Nov 2007 06:01:19 +0000 http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/#comment-28571 I've been recently trying this program out and it has worked wonderfully. I use logmein.com(free version) for logging on my own computer from far away or the next room.I've tried a couple of others and so far this is the simplest. I've noticed though you have to add a simple plug-in for Firefox otherwise it works fine. I’ve been recently trying this program out and it has worked wonderfully. I use logmein.com(free version) for logging on my own computer from far away or the next room.I’ve tried a couple of others and so far this is the simplest. I’ve noticed though you have to add a simple plug-in for Firefox otherwise it works fine.

]]> By: Mackenzie http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/comment-page-1/#comment-28551 Mackenzie Sat, 24 Nov 2007 03:40:35 +0000 http://www.geeksaresexy.net/2007/11/23/take-the-stress-out-of-it-support-with-crossloop/#comment-28551 It uses TightVNC, so it seems silly that the tech has to also be using Windows to help the newb. Actually, one of my cousins says "the trouble with Windows is that anyone who's any good with computers doesn't use it." We run screaming from it :D Does it go through the browser like LogMeIn or something? If it doesn't, you're still stuck with the usual "port forwarding? router? what? what's a port? like a boat?" questions. The fact that the computer illiterate person needs to know enough to be able to forward a port on their router to their computer is always an issue. If they could do that, I highly doubt there's anything on their computer with which they'd need my help. It uses TightVNC, so it seems silly that the tech has to also be using Windows to help the newb. Actually, one of my cousins says “the trouble with Windows is that anyone who’s any good with computers doesn’t use it.” We run screaming from it :D Does it go through the browser like LogMeIn or something? If it doesn’t, you’re still stuck with the usual “port forwarding? router? what? what’s a port? like a boat?” questions. The fact that the computer illiterate person needs to know enough to be able to forward a port on their router to their computer is always an issue. If they could do that, I highly doubt there’s anything on their computer with which they’d need my help.

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